Privacy Policy

At L.orb Hair Studio LLC ("L.orb Hair Studio", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy governs your use of our website (lorbhairstudio.com), our appointment booking portal, client communications, and in-studio visits across our Michigan studio locations.

1. Information We Collect

We collect information directly from you when you schedule an appointment, submit an inquiry, register on our waitlist, purchase products or services, or interact with our studio. This includes:

• Contact Information: Full name, mobile phone number, and email address.
• Appointment & Transaction Details: Requested and booked services, preferred stylist, visit dates and times, studio location (Rochester Hills or Novi), service history, and receipt records.
• Technical & Studio Consultation Notes: Style preferences, hair texture details, consultation photos voluntarily provided, and chemical color/perm formulation notes recorded during your visits to ensure technical consistency and quality across services.
• Website Usage Data: Non-identifying technical data such as browser type, operating system, and timestamp collected automatically when navigating our website.

2. How We Use Your Information

We use the personal information we collect exclusively to operate our hair studio and provide exceptional client care, including:

• Scheduling, managing, confirming, or adjusting your salon appointments.
• Delivering automated transactional notifications via SMS and email (such as booking confirmations, 24-hour appointment reminders, and schedule changes).
• Sending you an individual message about your own visit or appointment (by text or email) when a member of our team writes to you.
• Notifying you when waitlist openings or requested stylist openings become available.
• Managing client history, chemical formulas, and loyalty reward points.
• Responding promptly to your direct customer service questions, inquiries, and consultation requests.

3. Third-Party Sharing and Disclosure of Personal Information

We hold client confidentiality to the highest standard:

• No Sale or Rental of Data: We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers, email addresses, or personal information collected from our clients to any third party.
• Strict SMS Opt-In Isolation: Text messaging originator opt-in data, consent records, and mobile phone numbers will NEVER be shared, rented, or sold to third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Essential Service Providers: We disclose personal information only to trusted third-party infrastructure and software service providers (such as cloud hosting, scheduling platforms, and transactional communication gateways) strictly as necessary for them to deliver authorized technical support services to us under written confidentiality and data security obligations. Such disclosures exclude mobile phone numbers and text messaging opt-in data.
• Legal Compliance: We may disclose information only if required to do so by applicable law, regulation, subpoena, or lawful court order.

4. SMS & Mobile Communications Program (A2P 10DLC Compliance)

L.orb Hair Studio operates a transactional mobile messaging program to keep you informed about your studio visits.

• Program Name: L.orb Hair Studio Appointment Reminders & Client Updates.
• How Consent is Collected (Opt-In): Consent to receive transactional SMS messages is gathered directly when you enter your mobile phone number during online appointment scheduling or waitlist registration on our website (lorbhairstudio.com) and check the SMS consent checkbox. Consent is completely voluntary and is not a condition of purchasing any goods, services, or booking an appointment.
• Program Description: Messages sent include transactional appointment confirmations, 24-hour reminder notices, notifications of schedule adjustments, and waitlist availability alerts. We do not send unsolicited marketing blasts.
• Message Frequency: Message frequency varies depending on your appointments and bookings. Typically, you will receive 1 to 2 transactional messages per scheduled appointment.
• Message and Data Rates: Message and data rates may apply depending on your mobile carrier and wireless plan.
• How to Opt Out (STOP): You can cancel and opt out of SMS messaging at any time. Simply text STOP to (947) 218-3492. After texting STOP, you will receive one final SMS message confirming that you have been unsubscribed. No further SMS messages will be sent to your mobile device unless you re-subscribe by texting START.
• Customer Support & Help (HELP): If you need assistance or have questions regarding our messaging program, reply with the keyword HELP to (947) 218-3492, or contact us directly at hello@lorbhairstudio.com or call (947) 218-3492.
• Carrier Liability Disclaimer: Mobile carriers (including but not limited to AT&T, T-Mobile, Verizon, Sprint, and regional carriers) are not liable for delayed or undelivered messages.

5. Data Security & Storage

We maintain appropriate administrative, technical, and physical security measures designed to protect your personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or misuse. Access to client records and chemical formulas is strictly restricted to authorized studio personnel who require access to perform their professional duties.

6. Data Retention & Your Rights

We retain client contact and appointment records for as long as necessary to fulfill the purposes outlined in this policy, provide ongoing hair care continuity, or comply with applicable legal obligations. You have the right to request access to, correction of, or deletion of your personal information at any time. To exercise these rights, please contact us at hello@lorbhairstudio.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, operational requirements, or legal standards. Any revisions will be posted on this page with an updated "Effective Date" at the top.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us directly: